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What makes Lowe + Ko. products unique?

Lowe + Ko. products stand out due to their seamless blend of style and functionality. We design our pet products with both your home's aesthetics and your pet's comfort in mind. Each item is crafted using high-quality, durable materials that are both safe and environmentally friendly. Additionally, our unique designs, such as the breezeblock pattern on our lick mats, not only enhance your home decor but also stimulate your pet mentally, making everyday activities enjoyable and stylish.

What food can be used on the lick mats?

For a fun and nutritious variety, we've put together a list of approved foods and tasty recipes that are perfect for use with our lick mats. These recipes are tailored to be both safe and enjoyable for your pet. Check out our Blog Page for a list of approved foods for dogs and more creative ideas that will keep your furry friend busy and content!

Remember, consulting with your vet about suitable foods for your specific pet is always a good practice, especially if your pet has unique health needs or dietary restrictions. Happy feeding!

Can I use the lick mat for other pets besides dogs?

Absolutely! While our lick mats are primarily designed for dogs, they can also be used for other pets such as cats and small animals. Just make sure to use pet-safe treats that are appropriate for the specific pet. Always supervise your pet to ensure they are using the lick mat safely and enjoying their treat.

How do I clean the lick mats and other chew toys?

Keeping your Lowe + Ko lick mats and chew toys clean is effortless and ensures they remain safe and inviting for your pet’s use. For everyday cleaning, simply place your lick mats in the dishwasher on a regular cycle. For a deeper clean, especially for toys that are not dishwasher-safe, you can use a simple homemade solution:

Homemade Cleaning Solution:

• Mix 1/2 cup of white vinegar and 1/2 cup of baking soda in a quart of warm water.
• Submerge the toys in this solution, let them soak for about 30 minutes, then scrub if necessary.
• Rinse the toys thoroughly under running water and allow them to air dry completely.

Regular cleaning not only prolongs the life of these products but also maintains a healthy environment for your pet to enjoy their favourite treats and toys. This natural approach ensures that your pet’s playthings remain hygienic without the use of harsh chemicals.

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions on our website. Follow us on social media for exclusive promotions and flash sales. Don’t miss out on great savings for your pet’s favorite products!

Can I return a product if I change my mind?

At Lowe + Ko, we are committed to the quality and satisfaction of our products. While we do not accept returns due to change of mind, we stand behind the integrity of our products with a customer-friendly refund policy.

Do you offer international shipping?

Currently, we only offer shipping within Australia. We are focused on providing the best service and timely deliveries to our local customers. For more information, please visit our Shipping Policy page or contact our customer support team.

How long does shipping take?

Shipping typically takes 3-7 business days within Australia. Delivery times may vary based on your location and any potential delays from our shipping partners. For more details, please check our Shipping Policy page or reach out to our customer support team.

What do i do if my item arrived damaged?

Refunds for Damaged Goods:If you receive a product that is damaged and the damage is not due to misuse by the customer, you are eligible for a refund. Please contact us within 7 days of receiving your order to initiate the refund process. To facilitate this process, we ask that you provide:
•A detailed description of the damage
•Photographic evidence of the damage

More information can be found on our Refund Policy page.

How can I contact customer support?

You can reach our customer support team through multiple channels. For the quickest response, use the contact form on our website or email us directly at:
You can also reach us via our social media platforms. We are here to assist you with any questions or concerns you may have!