Contact information

Contact Policy

At Lowe + Ko, we are committed to providing exceptional customer service and value your inquiries and feedback. Below are the guidelines for contacting us, ensuring a smooth and effective communication process.

Contact Channels:

1. Email: For inquiries, support, and feedback, please email us at hello@loweandko.com.au We aim to respond to all emails within 48 hours. 

2. Contact Form: Alternatively, you can use the contact form available on our website. Please provide detailed information so we can assist you efficiently.

3. Social Media: Follow us on our social media channels for updates and direct messaging options.

Response Time:

Our team is dedicated to responding to all inquiries as quickly as possible. During busy periods, response times may extend slightly, and we appreciate your patience.

What to Include in Your Contact:

Please provide your name, contact information, and a detailed message including any order numbers or product details if applicable. The more information you provide, the better we can assist you.

Customer Feedback:

We love hearing from our customers. Your feedback helps us to improve our products and services. Feel free to share your experiences and suggestions with us.

Privacy:

We respect your privacy and assure you that all personal information provided will be handled in accordance with our Privacy Policy.

Urgent Issues:

If you have an urgent issue, particularly related to any time-sensitive orders, please mention ‘URGENT’ in your communication for expedited handling.